Your Privacy
This page explains what personal information Nova Scotia Casino gathers and how we use it. We follow Canadian privacy law and use your details only to run a safe, legal casino.
1. What we collect
We collect just what your account requires.
- Identity details: your name in full, date of birth, email, home address and phone number
- Documents you upload for identity checks
- Payment details, deposits, withdrawals and transaction history
- Game activity, bets, wins and bonus use
- Technical data for our geolocation checks, such as your device, location and IP address
- Messages you send our support team
2. Cookies
Cookies have their own page.
Our Cookies and Tracking page lists the cookies we use and explains how to disable them.
3. How long we keep it
For the period required by law and by your account.
Once your account is closed, account and transaction history is held only for the period Canadian tax law and AML rules set. We delete or anonymize any data we no longer need for a purpose.
4. Age
No players under 19.
Opening an account with us requires a minimum age of 19, and that age requirement applies for as long as your account stays active. If an under-19 player turns out to be behind an account, it is closed at once and erase the data linked to it, keeping only the records legislation obliges us to hold. Full details appear in our 19+ Policy.
5. Legal grounds
Consent, contract and legal duty.
We process your data on three legal grounds: your consent; running the account you hold with us; and Canadian legal duties covering identity and age verification and the prevention of money laundering.
6. Transfers outside Canada
Protection travels with your data.
Some partners keep or handle data in other countries. In those cases, contracts require them to protect your data to the same standard it receives here.
7. Changes
New versions are posted here.
We date every revision on this page. For major changes, you'll also get an email or an alert at sign-in.
8. Security
Locked down at every step.
Your data is secured through encryption, access controls and system monitoring. Access is limited to staff whose work requires it.
9. Marketing choices
Promotions only if you say yes.
Marketing emails go out only if you allow them. To opt out, change your account settings or click unsubscribe in the footer of any marketing email. You will still get account and security messages.
10. Your rights
Your data, your say.
- Access: ask for a copy of the personal details we hold on you
- Correction: fix details that are wrong
- Deletion: ask us to erase data the law doesn't oblige us to retain
- Objection: refuse certain uses, such as marketing
Email your request and we confirm your identity before acting.
11. Why we use it
To run games, pay you and keep play safe.
Your data lets us open your account, verify your age and location, process payments, prevent fraud, operate Safer Play tools, reply to support emails and send marketing you have agreed to receive.
12. Who we share it with
Trusted partners only, never for sale.
We share data with payment processors, identity and age verification services, and service providers such as hosting companies and game studios. Authorities also receive it where Canadian law requires. Your data is never sold.
13. Contact
Privacy questions go to one address.
Email [email protected].