Safer Play
Safer Play gives you the controls to keep gaming on your terms at Nova Scotia Casino. Set limits, pause your account or step away completely, all from your account settings.
1. Our commitment
Games should stay fun, and our controls are built to keep it that way.
Players are accepted only where online play is legal, and we follow Canadian rules on age, identity checks and anti money laundering. Every account gets the same tools from day one. Our team tracks warning signs, like deposits climbing quickly or extremely long sessions. If anything seems wrong, we will contact you by email.
2. How limit changes take effect
Lowering a limit is instant. Raising it means a 24-hour wait.
A reduction takes effect immediately on your next deposit, wager or stake. Any increase needs 24 hours before it applies, and your existing limit remains in force during that time. This delay lets you reconsider the change before it starts.
3. Self-assessment
Answer a brief quiz to look honestly at how you play.
The self-assessment quiz uses simple questions on your spending, the time you spend playing and how you feel about gaming. It only takes a few minutes, and what you answer remains private. If the result suggests risk, turn on the tools in section 6 or reach out to a free support service listed in section 5.
4. Protecting minors
Nova Scotia Casino is strictly 19+.
Deposits stay locked until we have checked your ID and location. Protect your password, lock all devices and use filtering software at home. Our 19+ Policy has the full details.
5. Free, confidential support
Independent groups offer free help and advice.
These organisations can talk things through with you or someone close to you:
- Responsible Gambling Council
- ConnexOntario
- Gamblers Anonymous
- 211 Alberta
- Internet Matters
6. Tools you control
Every tool sits in your account and is ready when you are.
Limits on deposits, wagers and stakes
Set a ceiling on deposits, on total amount wagered and on stake per round. Reach a limit and play stops until the next period starts.
Reality checks
While you play, a reminder pops up with the time spent and your net win or loss so far. Dismiss it to continue, or log out right away.
Time alerts
Set a length for your session. When the timer runs out, we notify you, and it is up to you whether to keep going.
Cooling-off break (24 hours to 6 weeks)
Pause your account for a short time. During the pause you cannot deposit or play, and access comes back automatically when the period ends.
Self-exclusion
For a longer step back, self-exclusion locks your account and stops our marketing emails. It cannot be undone early.
Account closure
Ready to leave permanently? Drop us an email and we'll shut your account and refund whatever balance remains.
Self-assessment quiz
Take it whenever you like, as many times as you want. Details are in section 3.
Identity and location checks
We confirm your identity and your playing location ahead of the first deposit. That keeps minors, and players in areas where gambling is not allowed, away from our tables.
7. Contact
One email address handles every Safer Play request.
Email [email protected] if you need help using a tool, have a question about a limit or want your account closed. Use "Safer Play" as the subject so your message is handled first.